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Published guides.

The Plan

What's coming next.

The Resource Centre is organised around six clusters that mirror our services — each will grow into a full guide with supporting articles, checklists and a couple of interactive tools. Titles below are planned, not yet published.

Local SEO & Search Visibility

  • Why isn't my business showing in the local pack?
  • NAP citations explained
  • Local SEO checklist: 25 things to check
  • Local keyword research for service businesses
  • Schema markup for local businesses

Reputation & Reviews

  • How to get more Google reviews (without breaking the rules)
  • How to respond to a negative review, with templates
  • Review velocity, explained
  • Can you remove a fake review?
  • What your star rating is actually costing you

Websites & Conversion

  • Do you need a new website or just a better one?
  • What a small business website actually costs
  • Website speed and why it's costing you customers
  • Website trust signals that make people book
  • DIY builders vs. custom design, honestly compared

Automation & Systems

  • 5 repetitive tasks worth automating first
  • Automating customer follow-up without sounding robotic
  • Booking & scheduling automation for service businesses
  • Do you actually need a CRM?
  • Automation mistakes that make a business feel impersonal

AI for Business

  • AI vs. automation: what's the difference?
  • Should your business use an AI chatbot?
  • AI tools for marketing content, without losing your voice
  • What a custom AI tool actually is
  • 5 AI mistakes small businesses make

Tools & Downloads

  • GBP Optimization Checklist (download)
  • Website Conversion Checklist (download)
  • Negative Review Response Templates (download)
  • "Is My Business Visible?" — GBP self-scorer
  • Time-Savings Calculator for automation

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